Refund Policy

Last updated: August 1, 2026

Introduction

At Destiny Matrix, we strive to provide high-quality digital services and clear purchase terms. All paid plans currently offered on our website are one-time purchases with no automatic renewal. This policy explains when a one-time purchase is eligible for a refund.

Refund Eligibility

1. Completely Unused Orders

You may request a refund within 14 calendar days of purchase when the entire order remains unused. An order is considered completely unused only when:

  • No paid report included in the order has been generated
  • None of the one-time AI credits included in the order have been used
  • No other paid benefit included in the order has been redeemed or consumed

Unused purchased report allowances and one-time AI credits do not expire. The 14-day period applies only to refund eligibility for a completely unused order; it is not an expiration period for the purchased benefits.

2. Billing or Delivery Problems

We will also review refund or restoration requests involving:

  • Duplicate or Incorrect Charges: The same order was charged more than once or the charged amount was incorrect
  • Failed Delivery: Payment was completed but the purchased allowances or credits were not added to the account
  • Technical Errors: A platform error consumed a paid allowance or credit without delivering the corresponding report or AI service

Where practical, we may first restore an incorrectly consumed allowance or credit. If we cannot deliver or restore the affected paid service, we will provide an appropriate refund.

3. Unauthorized Charges

If you believe a charge was made without your authorization, contact us promptly. We may request information needed to verify the account and transaction. This process does not limit any rights or protections available through your payment provider or applicable law.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Generated Reports: An order from which any paid report has already been generated
  • Used AI Credits: An order from which any one-time AI credits have already been consumed
  • Other Redeemed Benefits: An order from which another included paid benefit has been used
  • Input Errors: A report or other digital service was delivered using incorrect information entered by the user
  • Result Preference: The service was delivered as described, but the user disagrees with or does not like a numerology interpretation, AI explanation, or other subjective result
  • Late Requests: A completely unused order for which the refund request is made more than 14 calendar days after purchase

These exclusions do not apply where a refund is required by applicable law or where the billing or delivery problem described above has been verified.

Refund Process

1. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account email address
  • Transaction ID or payment reference
  • Date of purchase
  • Detailed reason for the refund request
  • Any supporting documentation (screenshots, error messages, etc.)

2. Refund Review Process

Our refund review process includes:

  • We verify the order date, payment status, and whether any included report, credit, or paid benefit has been used
  • We may request additional information when needed
  • We will notify you after completing our review
  • If approved, we will submit the refund to the relevant payment processor as soon as reasonably practicable

3. Refund Methods

Approved refunds are normally returned to the original payment method. The time required for the refund to appear depends on the payment processor, bank, card network, and other factors outside our control.

Applicable Law

In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws will take precedence over this policy. We comply with all applicable consumer protection laws.

Dispute Resolution

1. Internal Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please provide additional information or documentation that supports your case.

2. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider so that we have an opportunity to investigate and resolve the issue. Nothing in this policy prevents you from using rights available through your payment provider or applicable law.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify users through an appropriate channel. Changes do not reduce mandatory rights or alter the refund terms that applied to a completed purchase where prohibited by applicable law.

We encourage you to review this policy periodically to stay informed about our refund terms and conditions.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through:

We are committed to providing fair and transparent refund services. Please allow us the opportunity to resolve any issues before seeking alternative remedies.

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