Privacy Policy

Last updated: August 1, 2026

Introduction

Welcome to Destiny Matrix (hereinafter referred to as "we", "our platform" or "Destiny Matrix"). We are committed to protecting your privacy and personal information. This Privacy Policy explains what information we collect, how we use and share it, the technologies used by our website, and the choices available to you.

Information We Collect

1. Information You Provide Directly

When you use our services, we may collect the following types of information:

  • Account Information: Including your name, email address, avatar, and other information you provide when registering or updating your account
  • Payment Information: If you purchase our paid services, the payment method made available during checkout processes the transaction. We receive transaction details such as the order reference, payment status, purchased plan, amount, and currency, but we do not directly store complete payment card details
  • Contact Information: Information you provide when communicating with us via email, forms, or other means
  • Chart and Report Inputs: Information you enter to create a chart, compatibility result, paid report, or related AI explanation, such as names, birth dates, and your selected report context
  • AI and Support Content: Questions, messages, feedback, and other content you send through AI features, support channels, or feedback forms
  • Newsletter Information: Your email address and communication preferences if you choose to subscribe to a mailing list

2. Information Collected Automatically

When you visit or use our services, we may automatically collect the following information:

  • Device Information: Including your IP address, browser type, operating system, and device identifiers
  • Usage Data: Information about how you use our services, including access times, pages viewed, and interaction methods
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information and enhance your user experience

How We Use Your Information

We use the collected information for the following purposes:

  • Providing Services: Managing your account, processing transactions, providing customer support, and delivering the core functionality of our website and services
  • Improving Services: Analyzing usage patterns, optimizing user experience and features, and developing new functionalities
  • Communication: Contacting you regarding your account, service changes, new features, or related products
  • Security: Detecting, preventing, and addressing fraud, abuse, and security issues
  • Marketing: Sending relevant product updates, tutorials, and promotional information (if you have opted to receive them), and displaying advertisements when advertising is enabled on the website

Analytics and Advertising

We use analytics services, including Google Analytics and Microsoft Clarity, to understand visits, page usage, interactions, device characteristics, and technical performance. These providers may receive information such as your IP address, browser or device information, page URL, and interaction data. Their processing is also governed by their own privacy terms.

We may use Google AdSense to display advertisements. When advertising is enabled, Google and other advertising technology providers may place or read cookies on your browser, or use web beacons, IP addresses, and other identifiers as a result of serving ads on our website. This information may be used to deliver ads, limit how often ads appear, measure performance, prevent fraud and abuse, and, where permitted and consented to, personalize ads.

Learn more about how Google uses information from sites that use its services. You can also review or change Google advertising choices in Google Ad Settings.

Where required, we will request the relevant consent for the use of cookies or local storage and for the collection, sharing, and use of personal data for personalized advertising before serving personalized ads. You may reject or later withdraw that consent through the consent controls made available on the website.

Depending on your choices and applicable requirements, Google may instead serve non-personalized ads, which use contextual information rather than your past behavior, or limited ads. Non-personalized ads may still use cookies or identifiers for purposes such as frequency capping, aggregated reporting, security, and fraud prevention.

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers that support payment processing, hosting, analytics, advertising, cloud storage, email delivery, security, customer support, and AI-powered features. These providers receive information only as needed to perform their services or as otherwise described in this policy
  • Compliance and Legal Requirements: When we believe in good faith that disclosure is required by law or to protect our rights and security or those of others

Data Storage and Security

We implement reasonable technical and organizational measures designed to protect personal information. Payment card details are handled by the payment method selected during checkout; we do not directly store complete payment card details. We use encrypted connections where appropriate, limit access to information, and review our security practices.

We retain information for as long as reasonably necessary to provide the service, maintain account and purchase records, resolve disputes, prevent fraud and abuse, and meet legal or accounting obligations. Retention periods may vary by data type and context. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Depending on applicable laws in your region, you may have the following rights:

  • Access: Obtain a copy of your personal information that we hold
  • Correction: Update or correct your personal information
  • Deletion: Request deletion of your personal information in certain circumstances
  • Objection: Object to our processing of your personal information
  • Restriction: Request that we limit the processing of your personal information
  • Data Portability: Obtain an electronic copy of information you have provided to us

Cookie Policy

We use cookies and similar technologies to collect information and improve your experience. Cookies are small text files placed on your device. Similar technologies may include local storage, pixels, tags, and web beacons.

  • Necessary Technologies: Support core functions such as authentication, security, language, and saved preferences
  • Analytics Technologies: Help us understand how visitors use the website and diagnose performance or usability problems
  • Advertising Technologies: When advertising is enabled, support ad delivery, measurement, frequency control, fraud prevention, and permitted personalization

You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect your experience on our website. When consent controls are displayed, you can use them to accept, reject, or update choices for non-essential technologies. Withdrawing consent does not affect processing that occurred before the withdrawal.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you discover that we may have collected personal information from a child under 13, please contact us, and we will promptly take steps to delete that information.

International Data Transfers

We may process and store your personal information globally, including in countries outside your country of residence. In such cases, we will take appropriate measures to ensure your personal information receives adequate protection.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the revised policy on our website and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us through:

We will respond to your inquiries as soon as possible.

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